Which contact fields does Votel track automatically, and how can I use them?

Contact fields with a small lock icon are calculated automatically by the system. They include the last time the contact visited your website and how many times they visited, the last call date and whether they answered, the last time they were texted and the total SMS sent, whether they clicked a link in a text message and how many times, the last time they replied, the emails sent to them and the last time they opened or clicked an email, the last meeting they attended, the last time you billed them, and their lead score.

Because these are real fields, you can sort, filter and save views on them to work your hottest leads first. For example, show people who visited your website in the last day, whom you have not called in the last seven days, and who have a lead score above a certain number. Or filter by call disposition, such as call answered, to get a list of people who picked up.